UK Service Terms and Conditions

These Service Terms and Conditions set out the basis on which we provide services to customers in the United Kingdom. By booking, confirming, or otherwise using our services, you agree to be bound by these terms. Please read them carefully before placing a booking, as they govern the service relationship, payment obligations, cancellation rights, liability limits, and compliance requirements relating to waste handling where applicable. These terms are designed to be fair, clear, and suitable for a wide range of service arrangements.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or business placing the booking. Unless the context requires otherwise, these terms apply to all work carried out under a quotation, estimate, service order, or booking confirmation. If any part of these terms is found to be unenforceable, the remainder will continue to apply in full.

We reserve the right to update or amend these terms from time to time. Any changes will apply to future bookings unless otherwise stated. The version in force at the time your booking is accepted will usually govern that booking. If the service requested involves regulated or waste-related activity, additional requirements may apply, and you agree to cooperate reasonably to help us perform the service lawfully and safely.

Booking Process

Bookings may be made through any accepted ordering method we make available, including written requests, digital booking forms, email confirmation, or other agreed methods. A booking is not binding on us until it has been confirmed by us in writing or electronically. Any quotation given before booking is an invitation to proceed and does not, by itself, create a binding contract unless we expressly state otherwise.

When requesting a service booking, you must provide accurate and complete information about the work required, the location, access conditions, time constraints, and any special risks or restrictions that may affect delivery. If the information you provide is incorrect or incomplete, we may revise the price, alter the timetable, or suspend the service until suitable details are supplied. We may also refuse a booking where the requested work appears unsafe, unlawful, or unsuitable.

Once we confirm a service appointment, it is your responsibility to ensure that access is available on the agreed date and time and that any necessary permissions have been obtained. If third-party access is needed, including access to shared premises, communal areas, or restricted sites, you must make the appropriate arrangements in advance. Delays caused by inaccessible sites, unavailable keys, blocked entry, or incorrect instructions may result in waiting charges or rescheduling fees.

Prices and Payments

The price for the relevant service agreement will be based on the quotation, published rate, or agreed estimate applicable at the time of booking acceptance, subject to any variation arising from changes in scope, unexpected conditions, or additional work requested by you. Unless otherwise stated, all prices are exclusive of VAT and any similar taxes, which will be added where applicable. Any estimate is given in good faith but may be adjusted if the actual service differs from the information originally supplied.

Payment terms will be specified at booking or on the invoice. We may require full payment in advance, a deposit, staged payments, or payment on completion, depending on the type of service and the level of risk involved. Where credit terms are agreed, invoices must be paid in full by the due date stated on the invoice. Time for payment is of the essence, and late payment may entitle us to suspend services, charge interest, and recover reasonable recovery costs in accordance with applicable law.

Unless otherwise agreed, any service charges relating to additional labour, specialist equipment, parking, congestion, disposal fees, waiting time, failed access, or emergency attendance will be payable in addition to the base fee. If you dispute an invoice, you must notify us promptly with full details, but undisputed amounts must still be paid by the due date. We may withhold final completion documents, certificates, or handover materials until all sums due have been received.

Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice before the agreed appointment time. The amount of notice required may vary depending on the nature of the work, the resources reserved, and whether third parties or specialist equipment have been engaged. If you cancel late, fail to provide access, or are otherwise unable to proceed, you may be liable to pay a cancellation fee or the reasonable costs already incurred by us.

Where we have reserved staff, vehicles, machinery, permits, or subcontractors for your booking, cancellation charges may reflect the amount of preparation already undertaken. In certain cases, particularly for same-day, emergency, or bespoke appointments, the full service fee may remain payable even if the work is not completed due to cancellation by you. We will act reasonably when calculating such charges and will not impose sums that are disproportionate to our actual loss or administrative burden.

We may need to reschedule or delay a booking because of weather, unsafe conditions, staff illness, supply issues, access restrictions, or other events beyond our reasonable control. Where this happens, we will seek to rearrange the service within a reasonable time. We will not usually be responsible for indirect loss arising from a delay, provided we have used reasonable efforts to perform the service on time. If you are a consumer, your statutory rights remain unaffected.

Performance of Services

We will perform the UK service terms in a professional manner using reasonable skill and care. Any description of the service, timing, materials, or outputs is intended to be accurate, but minor variations may occur where operational or site conditions require adjustment. We may refuse to carry out any instruction that would expose staff, customers, property, the public, or the environment to unacceptable risk.

You must ensure that the site is reasonably prepared before we attend. This includes making the work area accessible, securing pets, protecting fragile items, and informing us of hazards such as asbestos, electrical faults, gas leaks, contaminated materials, or structural defects where relevant. If hidden hazards are discovered during performance, we may pause the service, request further information, or revise the scope and price before continuing.

Where materials, parts, or consumables are supplied as part of the service, ownership will normally pass to you only once full payment has been made. Any manufacturer warranties apply in addition to, and not instead of, your rights under these terms and applicable law. We do not guarantee that third-party products will be free from defect, though we will pass on any available documentation or relevant warranty information where provided to us.

Waste Regulations and Environmental Compliance

If the service involves removal, handling, transport, transfer, sorting, recycling, or disposal of waste, you agree that all waste must be accurately described and properly classified before collection or treatment. You must not knowingly present hazardous, prohibited, illegal, or undeclared materials. If waste is misdescribed, contaminated, or mixed in a way that increases risk or cost, we may refuse collection, charge additional fees, or arrange lawful segregation and disposal at your expense.

We will carry out waste-related services in accordance with applicable UK waste regulations and duty of care requirements. This includes taking reasonable steps to ensure that waste is transferred only to authorised facilities or carriers where required. You agree to provide any necessary information, declarations, or consignment details and to retain your own records where the law requires it. We may ask for evidence of the waste source, type, or ownership before accepting a collection.

Unless expressly agreed otherwise, you remain responsible for ensuring that the waste you present for removal is lawful to handle, properly contained, and suitable for the service booked. If we reasonably believe waste has been incorrectly described, is unsafe, or could breach environmental rules, we may decline to proceed without liability to you. Any additional costs caused by non-compliance, contamination, or enforcement action attributable to your instructions or omissions may be passed on to you where permitted by law.

Liability and Limitations

Nothing in these service terms and conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we will not be responsible for losses that are indirect, consequential, or not reasonably foreseeable at the time the contract was made.

To the extent permitted by law, our total liability arising out of or in connection with any booking, whether in contract, tort, negligence, misrepresentation, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim. This limitation applies to all claims combined, not separately for each head of loss, unless a different limit is expressly agreed in writing.

We are not liable for damage or loss caused by your failure to provide accurate information, prepare the site properly, follow our instructions, maintain insurance, or safeguard property, data, or stock before, during, or after the service. We also accept no responsibility for delays or failure caused by events beyond our reasonable control, including extreme weather, utility failures, industrial action, transport disruption, or governmental restrictions. You are advised to maintain suitable insurance for your property and business risks.

Customer Obligations

You must use the service lawfully and in accordance with these terms. You must not ask us to do anything unlawful, dangerous, or outside the agreed scope. If the service requires permits, licences, landlord consent, management approval, or access permissions, you are responsible for obtaining them unless we expressly agree in writing to handle that matter. Failure to do so may result in cancellation charges or a delayed start.

You must also ensure that any instructions given to us are accurate and that any persons acting on your behalf are authorised to make decisions about the booking. If you are booking on behalf of a company or organisation, you confirm that you have authority to bind that entity. We may rely on instructions from the named customer or an authorised representative and are not required to verify internal approval procedures.

Where our personnel attend your premises or an appointed site, you must treat them respectfully and provide a safe working environment. We may withdraw staff immediately if there is abuse, harassment, threats, violence, or a serious risk to health and safety. In such circumstances, the service will be treated as cancelled by you, and the applicable charges may remain payable.

Termination and Suspension

We may suspend or terminate a booking if you fail to pay on time, breach these terms, provide false information, or make the service unsafe or impracticable. Suspension or termination does not affect our right to recover sums already due, including reasonable costs incurred before the date of suspension. If we cancel for our own convenience, we will refund any prepaid amounts for services not yet provided, unless the cancellation arises from your breach or circumstances beyond our control.

Either party may end the arrangement immediately if the other commits a serious breach and, where the breach is capable of remedy, fails to remedy it within a reasonable time after written notice. Ending the contract will not affect rights and obligations accrued before termination. Clauses intended to survive termination, including payment, liability, waste compliance, and governing law, will continue to apply after the service ends.

General Provisions

If we choose not to enforce a right under these terms, that does not mean we have waived it for the future. Any waiver must be in writing and should be interpreted narrowly. If any provision is found invalid by a court or competent authority, it will be severed to the minimum extent necessary and the rest of the terms will remain effective.

These service booking terms form the entire agreement between you and us in relation to the relevant service and supersede prior discussions, representations, or understandings, unless expressly incorporated in writing. You may not assign your rights or obligations without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect your rights under the contract.

For consumer customers, nothing in these terms is intended to reduce statutory rights under applicable consumer protection law. For business customers, these terms are intended to be commercially reasonable and reflect the allocation of risk typically associated with service arrangements of this kind. If there is any conflict between these terms and a written quotation or order confirmation, the written document will prevail to the extent of the inconsistency.

Governing Law

These terms and any dispute or claim arising from them, including non-contractual disputes or claims, are governed by the laws of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales will have exclusive jurisdiction, except where another forum is required by applicable consumer law or agreed in writing for a particular dispute.

By making a booking, you acknowledge that you have read, understood, and accepted these service terms and conditions. They are intended to provide a clear framework for booking, payment, cancellation, liability, and waste compliance while allowing the service to be delivered efficiently and lawfully. If you proceed with a booking, you agree that the contract will be interpreted in a practical and fair manner, consistent with the nature of the services supplied.